OBI9 Terms and Conditions — Complete Guide Use of the Gaming Platform

By registering an account, logging in, or using any obi9 service, you expressly and unconditionally agree to comply with all terms and conditions set out in this document. This agreement takes effect from the first date you access the obi9 platform, whether via the website, mobile app, or any other access method provided by obi9.

If you disagree with any part of these terms, you are advised not to use obi9's services. obi9 reserves the right to modify, add, or amend these terms at any time. Registered users will be notified when significant changes occur. Continued use of the platform after any changes to the terms constitutes acceptance of the revised terms.

To register and use obi9's services, you must meet all of the following eligibility requirements:

• Be at least 18 years old or meet the minimum age requirement set by the laws in your region of residence, whichever is higher.
• An individual and not a company, partnership, or other corporate entity.
• Not appearing on any list of individuals or entities prohibited by local or international law from participating in online gaming activities.
• Act on your own behalf and not as a representative or agent for any third party.
• Understanding that online gaming may be subject to legal restrictions in your jurisdiction, and that you are solely responsible for ensuring your participation complies with local laws.

Obi9 reserves the right to request proof of age and identity at any time. If you fail to verify your eligibility, obi9 reserves the right to suspend or close your account without prior notice.

Each player is only permitted to have one (1) active account at obi9. Multiple account registrations are strictly prohibited and may result in the closure of all associated accounts and forfeiture of all balances and bonuses without compensation.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, email address, and active mobile number. obi9 uses this information for identity verification purposes (KYC — Know Your Customer) as required by financial and licensing authorities.

The obi9 KYC process may require you to submit the following documents:

• A copy of your valid national identity card (MyKad) or passport.
• Proof of current address such as a utility bill or bank statement dated within the last 3 months.
• Bank statement or account details for payment method verification purposes.

All submitted documents will be securely processed using high-level data encryption and used solely for the stated verification purposes. Your information will not be shared with third parties without your consent, except as required by law.

Obi9 supports a variety of deposit methods popular among Malaysian users, including instant bank transfer (FPX), local e-wallets, and other approved online payment methods. All deposits are processed in real time and will be credited to your account within seconds of confirmation.

• The minimum deposit per transaction is as stated on the Deposit obi9.
• All deposited funds must originate from a bank account or payment instrument registered in your own name.
• Obi9 does not accept third-party deposits. Any deposit detected as originating from a third party will be returned and the relevant account may be suspended pending further investigation.
• All deposit transactions are protected by 256-bit SSL encryption to ensure the security of your financial information at all times.
• Obi9 does not charge any processing fees on deposits. However, your payment service provider may apply their own charges.

If you encounter any issues with your deposit, please contact the obi9 support team immediately via live chat. Our team is available to assist you 24 hours a day, 7 days a week, with no days off.

Obi9 takes withdrawal requests seriously and strives to ensure funds reach players as quickly as possible. Before any withdrawal is approved, our system will verify that all bonus wagering requirements (if any) have been met and that your account's KYC process has been fully completed.

• The minimum withdrawal per transaction is as stated in your account.
• Withdrawals may only be made to the same bank account or payment method used for the deposit, for security and fraud prevention purposes.
• Withdrawal processing times for regular members are within 1–3 business days. VIP members enjoy faster processing according to their membership tier.
• Obi9 reserves the right to request additional KYC documents before approving withdrawals above a certain limit, as an anti-money laundering measure.
• Failed withdrawals due to incorrect account information will be returned to your obi9 account. Any costs incurred as a result of such errors are the player's responsibility.

Obi9 offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, deposit bonuses, cashback, and exclusive offers for VIP members. Each bonus is subject to wagering requirements and other conditions specified for each individual promotion.

• Bonuses received cannot be directly converted to cash until the associated wagering requirements have been fully met.
• The wagering requirements for each bonus will be clearly stated on the relevant promotions page. obi9 is committed to not hiding any conditions.
• Bonuses may only be claimed once per player, household, IP address, device, or payment method, unless stated otherwise.
• Obi9 reserves the right to cancel or withdraw any bonus if there is evidence of misuse, fraud, or any attempt to manipulate the bonus system.
• Bonus expiry dates will be stated in the relevant promotion terms. Bonuses not used within the specified period will expire automatically.

For more information on current obi9 promotions, visit the Promotions ours.

Obi9 is committed to maintaining a safe, fair, and enjoyable gaming environment for all players. As such, the following actions are strictly prohibited on the obi9 platform:

• Using automated software, bots, or scripts to automate any actions within a game or the platform.
• Attempting to exploit bugs or technical vulnerabilities in the obi9 system for personal gain.
• Colluding unlawfully with other players to manipulate game outcomes, including in live games.
• Using another person's information or opening an account on someone else's behalf.
• Any form of money laundering conducted through the obi9 platform.
• Communications containing violence, discrimination, or harassment directed at other players or obi9 staff.

Violation of any of the above may result in permanent account suspension or closure, forfeiture of all balances and bonuses, and legal action where necessary.

You are solely responsible for keeping your obi9 account login credentials secure. This includes your password and any associated two-factor authentication (2FA) codes. obi9 recommends that you:

• Use a strong, unique password that is not used for any other account.
• Not sharing your login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account when you are done playing, especially when using a shared device.
• Notify the obi9 support team immediately if you suspect any suspicious activity on your account.

Obi9 will never ask for your password via email, live chat, or any other communication channel. If you receive any such request claiming to be from obi9, please disregard it and report it to our support team immediately.

Obi9 reserves the right to suspend or close any player's account for reasons including but not limited to a breach of these terms, suspected fraudulent activity, a request from a competent authority, or if the player themselves requests account closure for responsible gaming reasons.

Players who wish to voluntarily close their account may do so by contacting the obi9 support team. Prior to closure, all valid balances (after fulfilling any applicable wagering requirements) will be returned to the player via an approved payment method.

If an account is closed due to fraud or a serious breach of terms, obi9 reserves the right to forfeit all associated balances, bonuses, and winnings without any compensation.

Obi9 provides its gaming platform "as is" and makes no guarantee that the service will always be free from interruptions, technical errors, or delays. While obi9 strives to maintain platform uptime at 99.9%, occasional disruptions may occur due to system maintenance or circumstances beyond our control.

• Obi9 is not liable for any losses arising from technical failures, internet disruptions, or unforeseeable circumstances beyond our control.
• Obi9's maximum liability to any player under any circumstances shall not exceed the total deposits made by that player in the 30 days preceding the claim.
• Obi9 is not liable for any indirect, consequential, or punitive losses arising from the use of or inability to use the platform.

Obi9 cares about the wellbeing of our players. We believe gaming should remain an enjoyable form of entertainment, not a source of financial hardship or emotional stress. obi9 provides a range of self-management tools to help players stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Limit: Set a daily session time limit to ensure you do not play for too long.
• Temporary Break: Take a break from the platform for 24 hours, a week, or a month — whatever you need.
• Self-Exclusion: Choose to self-exclude from the platform for an extended period if you feel it is necessary.

For more information, visit the Responsible Gaming ours. If you or someone you know needs help with a gambling addiction, please seek professional assistance.

Obi9 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our discretion. For significant changes, obi9 will provide at least 14 days' notice before the changes take effect, whether through in-platform notifications, registered email, or announcements on our website.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to licensed online gaming platform operations. Any disputes arising in connection with these Terms and Conditions shall be resolved through a mutually agreed arbitration process, and the arbitration decision shall be final and binding on all parties.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, without affecting the enforceability of the remaining provisions.

For any enquiries regarding these Terms and Conditions, please contact the obi9 support team via live chat within the platform. We are ready to assist you at any time.